The sensor is either hall effect (magnet) or optical (usually a shiny piece of tape). If the tape type, check the tape on the spindle is clean and with either type, check the alignment of the sensor and the magnet or tape on the spindle. also with the hall effect types, check the sensor isn't too far away from the magnet.
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Hi Paul, mine is an optical sensor, I've tried moving it closer, it ia a small black sensor and a disc with slots cut out moves between it. I'll have to get a multimeter on it to see if there is any voltage
Thanks
Darren